At Rizzdeek, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
We accept returns up to 30 days after delivery. If 30 days have passed since your delivery date, we cannot offer a refund or exchange.
2. Condition of Returned Items
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All accessories, manuals, and promotional items included in the original package must be returned.
3. Return Shipping Costs
Defective or incorrect items: If the return is due to our error (for example, you received an incorrect or defective product), we will cover the return shipping costs.
Change of mind: If the return is due to a change of mind or customer error, the customer is responsible for the return shipping costs.
4. How to Start a Return
To start a return, contact our support team at info@rizzdeek.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be applied to your original method of payment within 5 to 7 business days. Your bank or card issuer may need additional time to post the refund.
6. Restocking Fee
We do not charge a restocking fee for returns.
7. Warranty
Rizzdeek products purchased from our official stores come with a 1-year limited warranty against defects in materials and workmanship under normal use. To make a claim, email info@rizzdeek.com with your order number and a short description or video of the issue. We will repair or replace the product, or issue a refund if a replacement is not available.